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Terms & Conditions

Terms and Conditions General We aim to provide a top service at the best price. To do this we reserve the right to change our policies at any time. We encourage you to check our website regularly to keep up to date with any changes. Returns policy for Australia and New Zealand only. Privacy The information you provide us through our website, email, ordering and via credit card agency reports is used for business purposes only, and is not disclosed to any third party. All information is collected lawfully and in accordance with the Australian Federal Privacy Act 1998 and the Privacy Amendment (private sector) Act 2000. If you have any questions about information privacy please contact admin@smartbuyer.com.au Security Your security is our priority. We take all reasonable steps to ensure the security of personal information we hold. There is no guarantee of total security when data is transmitted to or from us via the internet. Accordingly, we cannot accept responsibility for the security of information you send, or receive from us on the internet. Credit card SSL security We currently do not accept credit cards. If you have any questions about security, please contact admin@smartbuyer.com.au Payment Our preferred method of payment is by EFT. Goods will be sent once transaction is registered in our account, or when cheque is cleared by bank. Prices It is our policy to provide quality goods at the lowest prices. Please give us the opportunity to match or better any genuine Australian published price. Contact us at admin@smartbuyer.com.au All prices are in Australian dollars, and include 10% GST. Freight costs are additional and also include 10% GST. NZ customers will not be charged the GST. If we are shipping outside Australia many countries charge duty at the point of entry. These will be collected according to your government policies. A tax invoice will be enclosed with the goods. Delivery We aim to send your goods within 24 hrs of receiving clearance of payment. Within Australia expect goods to arrive from 1-3 days after shipping. We use Australia Post and Air Express couriers. If you are not at the delivery address when goods arrive , they may be collected from locations determined by the carrier. Australia Post goods can be collected from the local post office. Couriers may have to deliver at a later time, and may leave a card advising you of this. Please give a delivery address where you will be during business hours. We package goods to ensure reasonable security from damage in transit. You may choose to insure your goods. If goods do not arrive within 7 working days of dispatch, please notify us at admin@smartbuyer.com.au so that we can try and rectify the situation. Shipping Australia Post anywhere in Australia expect 1-3 days Air Express capital/regional city in Australia 1-2 days Country Australia 2-3 days Registered Airmail New Zealand 2-7 days Other (international) we will quote Returns If you are not satisfied with any product purchased from us, you may return and obtain a refund of the price of the product returned if you contact us within 7 working days from delivery of the product to you. Please carefully check specification and compatibility with your requirements prior to purchasing. Returned products must be in unopened re-sealable condition. We will refund the product price. If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned. Before returning any product you must contact us at admin@smartbuyer.com.au to make arrangements for the return. Warranty Warranties are offered by the importer, or manufacturer's representative, not SmartBuyer. Warranty documents are enclosed with the product.